If neither of those strategies recover a working CC 2017 for you, then you could try moving forward with CC 2018. At a minimum, you'll need both the Premiere Pro and Adobe Media Encoder apps.ģ. If you can't do that, then do you have a system backup or image from when you had CC 2017 installed, or perhaps it's installed on another machine? You could possibly use that backup together with the CC 2017 direct download links to get back to where you were before. On a Mac, you'd use Apple's Time Machine.Ģ. See if you can use Windows Restore to roll back the state of applications on your computer to before that time. Your simplest and best bet is to recover your CC 2017 apps as they were before you installed CC 2018. Sorry for the difficulty! Try one of these suggestions if you've lost Dolby functionality:ġ. Adobe seem to have reinstated the Premiere inbuilt Surcode installer which has disabled my current Surcode licence, the October 2017 activation code does not work so I now can't export until I get a new code. I installed Surcode using the stand alone installer and have been using Dolby encoding for a couple of months, all has been fine.until this morning. SurCode may make it back into the box in a future CC release, but in the interim, we are providing a side installer to fulfill customer requirements." As long as your CodeMeter software license is still activated on your machine, all you should have to do is install our plug-in (let me know if you need help reactivating). I should note that CC updates literally install a new version of the application(s) on your machine (removing the previous release) so you may need to re-install SurCode with subsequent updates (more likely to occur with a major version update like CC 2019, etc.). SurCode used to get automatically installed with Premiere, but this has since changed – hence the side installer. " Adobe dropped native support for DD and DD+ encoding in CC 2018 and future CC releases. Here is a section of the email Minnetonka sent me with the install codes. I have just updated Surcode on my CC2018 installation.
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